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PAUL HENG, SINGAPORE - Tue, Oct 03, Business Times

"PAUL, please do not introduce your job search candidates to us, they are tainted goods". These words came through an e-mail from a Hong Kong- based headhunter that works with a top tier international search firm about 18 years ago.

I had written to him to introduce the profile of a job search client of mine whose most recent employer had made his job redundant. By the way, there were no financial obligations involved then - it was simply my way of helping my clients in their efforts to find their next employer.

Conversations about psychometric assessments often carry a negative association for all parties.  Organisations may view it as an additional cost, managers are sceptical, and it is another element in a process.  For a participant the term may send shivers down their spine based either on it being an unknown or, from past experience, something they would rather forget.

Acknowledging psychometric assessments have a range of purposes across career development and transition, team building, leadership development, hiring decisions, role capability design; the main focus for this article is selection.  Exploring a few protocols and communication steps to provide transparency will enable both organisation and participant to maximise the value of their time and monetary investment. 

DHL global forwarding350The future of logistics company DHL Global Forwarding Finland Oy (DGF) is now looking brighter, after some changes. DGF carried out structural changes and cooperation negotiations last year and is now in a better position to face competition in its industry. The company is growing again.

Veli-Matti Qvintus started as the company’s Managing Director in April 2015 and soon realised that the company he had known for quite some time was now facing major changes. Qvintus had worked at DGF from 2001 to 2009, when the company was making a good profit and the employees were more motivated.

Last year, the situation was different.


Robotic Process Automation enhances the productivity and competitiveness of organisations. Well-trained employees can more easily focus on their core competencies when repetitive and mechanical tasks are eliminated from their work.

The automation of knowledge work is now a hot topic in working life. Robotic Process Automation is a future megatrend that will have a radical impact on the content of knowledge work. With a proactive and responsible personnel policy, the threats related to automation can be turned into opportunities.

According to estimates by the McKinsey Global Institute, up to 47 per cent of the workforce in the United States can be replaced by robots in the next 10 to 20 years. Robotic Process Automation (RPA) will transform one industry after another, as mechanical and repetitive work routines can be automated using robots.


With disruption to labour markets and business models on an international scale, there is an emergence of ambiguity that impacts the workforce strategy of employers and correspondingly the nature of work for employees.  Exploring elements below from a business leaders’ perspective provides background to these drivers of change.

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